I will try to be emphatic here. This is my story and so of others who put their trust to a product they had truly believed
in. I’m doing this not to smear a reputable company’s good name but to make the Smart Communications, Inc
the way they promote their product and stop these misleading advertisements.
Smartbro is the highspeed mobile internet connection.
Surf up to 7x faster than dial up.
coverage “Just Plug it” Kahit saan.
I bought smartbro but found myself having to wait an average of 30 seconds before a webpage is done
in loading up. Thats the time when I decided to really measure the time it takes to just open a webpage and so here they are
Yahoo 25 seconds, friendster 40 seconds, msn 40 seconds, flickr 50 seconds.
There are only selected areas from which I experience fast connection. In most places the connection is
I surf mainly to upload pics. Nothing beats flickr.com. Here’s what the smartbro did for me. At flickr I clicked
upload pics then chose a pic and I used stopwatch of my cp to record the duration. As soon as I saw the filename of my pic
in the corresponding box I clicked Upload Photos button and start the stopwathch all at the same time. It was so slow that
I was able to prepare and eat a heavy meal. Finally, I saw 98% at the top bar of the window. I marked the time at 00:29:54:01.
A little bit later the top bar read “Processing….”. I marked the time, 00:30:16:20. Yes, it took me 30 minutes
to upload a 3.45 mb image using the smartbro modem.
Smartbro hotline is *1888. I talked to two different persons with two conflicting response. They
both did informed me that the smartbro properly runs only at 3G, a thing first time I heard that they should have mention
earlier when I bought the gadget, which brings me to my first question - “Why does Smart Communications does not specify
in their ads and information campaign that smartbro will only work fast in 3G?” and to my second question which comes
naturally - “Why do the seller at the their branches don’t say anything about this?” I only get G signal
in most locations even in the place I live. In 10 places I gone to there are only two locations I got 3G signals. The first
person told me that within 24 to 48 hrs the system will work out fine and that I would be getting 3G signal on my place, of
course he did get my address first. After he gave me referrence # for follow up we hanged up. Two weeks had passsed nothing
changed and I called *1888 again. The second person I talked to told me without getting my address that it is for evaluation
for whatever he meant he kept telling me “it is for evaluation” “it is for evaluation” and that I
have to wait untill my location (where i live) get 3G signal. Does it mean I have to wait endlessly while “they are
evaluating” and meanwhile suffer in a very very slow internet connection? Why should I be the one to suffer in lapses
very clearly commited by their personnels? I should have not bought this useless gadget if I had known this hidden reality.
SMART COMMUNICATIONS INC., PLEASE EXPLAIN YOUR SIDE. IT IS VERY CLEAR THAT YOU ARE NOT TRUTH IN ADVERTISING YOUR PRODUCTS
AND SERVICES. PEOPLE WILL ONLY SHUN YOUR PRODUCTS AS THEY GET TIRED OF THESE VERY ANNOYING INCONVENIENCES.